Frequently Asked Questions
WHERE DO YOU DELIVER?
We ship everywhere in the contiguous United States. (We do not ship to Alaska, Hawaii, American Samoa, U.S. Virgin Islands, Northern Mariana Islands, Guam or Puerto Rico.)
WHEN WILL MY ORDER SHIP?
All orders are shipped Monday-Thursday to ensure your items arrive fresh without weekend delays.
HOW WILL MY ORDER BE SHIPPED?
To keep the meat nice and cold, we use a bio-degradable insulation called Green Cell Foam along with gel packs in a standard cardboard shipper. It was important for us to continue the sustainable practices we adhere to all the way through the packaging experience.
ABOUT OUR PRODUCTS
HOW LONG CAN MEAT LAST IN THE REFRIGERATOR?
On average you should consume or freeze your (vacuum sealed) product within 7 days of its arrival.
- Poultry needs to be consumed or frozen as soon as possible or within four days.
- Pork should be consumed or frozen within 5 days of delivery.
- Lamb should be eaten or frozen within 7 days of delivery.
- Beef that is the whole muscle (not ground) should be eaten or frozen within 10 days of delivery. That being said, beef can last longer. As long as the meat doesn’t smell sour or feel slimy you are good to go.
HOW CAN I TELL IF MY MEAT ARRIVED IN GOOD CONDITION?
The meat should be cool to the touch or frozen when it arrives. It is okay if the gel packs are not frozen, as long as they are still cold. If you’re still not sure, rely on your nose. Meat that is spoiled will smell sour and be very sticky to the touch. If the box is damaged or opened in anyway please contact us immediately.
HOW DO YOU HANDLE RETURNS?
Given the perishable nature of the product, we do not accept returns. If there is a problem with your order, contact customer service and we will work to make it right.